Refine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews
Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities
Lead customer advocacy initiatives including case studies, reference calls, and participate in customer advisory boards
Collaborate with Sales, Product, and Support teams to ensure seamless customer experience and resolution of escalations
Provide customer-driven feedback on product enhancements and feature requests
Willing to travel within the US for on-site customer meetings, training sessions, and key industry events

BS degree or combination of education and pre-sales/customer success experience in Security, Cloud, and Network Systems
At least five (5) years of experience working within a Sales Engineering or Customer Success role
Demonstrated success building executive relationships and driving strategic account planning
Broad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation
Experience managing complex customer lifecycles from onboarding through renewal and expansion
Demonstrated ability to be consultative, proactive, and outcome focused

Customer Success Account Manager

Key skills