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Manager, Keystone Success Managers at NetApp | JobVerse
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Manager, Keystone Success Managers
NetApp
Website
LinkedIn
Manager, Keystone Success Managers
United States
Full Time
1 week ago
$156,400 - $202,400 USD
H1B Sponsor
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Key skills
Leadership
Account Management
About this role
Role Overview
Lead, mentor, and manage a team of Keystone Success Managers
Ensure the delivery of exceptional service delivery to NetApp customers
Monitor and evaluate the performance of Keystone Success Managers
Identify opportunities to improve subscription success delivery processes
Work closely with other departments for seamless customer experience
Generate and analyze reports on team activities and performance
Oversee escalated customer issues, ensuring timely resolution
Develop and implement strategies to improve customer adoption and retention
Organize and facilitate training programs for the team
Manage the budget for the team
Requirements
Bachelor's degree in computer science, Information Technology, Business Administration, or a related field
At least 12 years of experience in customer support or account management or a similar role
A minimum of 5 years in a leadership role
Strong understanding of NetApp products and subscription solutions
General knowledge of storage and data management technologies
Proven ability to lead and motivate a team
Strong analytical and problem-solving abilities
Experience in managing projects and driving initiatives to successful completion
Ability to analyze data and generate actionable insights
Benefits
Health Insurance
Life Insurance
Retirement or Pension Plans
Paid Time Off
various Leave options
Performance-Based Incentives
employee stock purchase plan
restricted stocks (RSU’s)
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