Key skills
Leadership
About this role
Role Overview
- Validation of product features and deliverables prior to release to the merchant; identify gaps and defects in new releases.
- Participate in the validation of ordering, boarding, and setup processes from the customer’s point of view.
- Directly assist Alpha Merchants with their questions, and ensure proper use and setup of Alpha features.
- Participate as subject matter expert in product training sessions for internal and external stakeholders.
- Review product feature documentation related to features and releases.
- Adhere to delivery deadlines, identify and raise risks to quality and deadlines through appropriate channels.
- Research technical product issues impactful to the Alpha Program as directed by leadership.
Requirements
- Bachelor’s degree or equivalent work experience
- Restaurant and/or retail experience preferred
- Software testing or quality assurance experience is a plus
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities