Lead the creation, documentation, and ongoing refinement of Standard Operating Procedures (SOPs) to ensure consistent and efficient execution of GRC processes.
Develop and execute a long-term GRC policy and standards management strategy in alignment with organizational goals.
Collaborate with stakeholders to define, document, and monitor Service Level Agreements (SLAs) for customer-facing and internal services.
Leverage tools like Power BI to design and publish dashboards that provide visibility into SLA performance, process efficiency, and key metrics.
Engage with GRC stakeholders to understand workflows and data needs.
Assess the maturity of current processes and suggest/facilitate improvements to enhance operational efficiency, compliance, and cybersecurity outcomes.

Typically requires a University Degree or equivalent experience and a minimum 10 years of experience, or an Advanced Degree and a minimum 7 years experience.
7+ years of experience in governance, risk, compliance, process improvement, or a related field with at least 5 years in a leadership role.
Experience in developing, documenting, and managing standards, Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and related process documentation.
Work experience must include Information Technology, digital policy management, digital governance, cybersecurity, or a related discipline.
Experience in tools such as Power BI or similar analytics platforms for reporting and dashboard creation.

Senior Manager, Standards and Process Maturity

Key skills