Senior Project Manager

Role Overview

• Communicate clearly and concisely in verbal and written forms to stakeholders at all levels of the organization.
• Engage and manage vendor relationships to ensure clear expectations, monitor performance, and address issues promptly.
• Lead efficient meetings with a broad group of stakeholders in an organized approach to ensure meeting outcomes are achieved, and follow-up items are tracked through completion.
• Drive timely decision making, ensuring accountability with stakeholders based on the responsibility matrix.
• Proactively manage risk and define mitigation plans to prevent impacts across service lines.
• Effectively utilize discernment to determine when escalation is necessary.
• Generate accurate, concise, and timely project status reports in alignment with PMO standards.
• Ensure oversight and guidance to Business Analysts defining business requirements while tracking status to meet required deadlines.
• Define and manage project resource allocation, monitoring over and under-allocation while working with service line managers to deliver project scope.
• Manage and report on project forecast and budget, explaining variances and utilizing earned value analysis.
• Tightly manage change control, ensuring that changes are assessed for scope, cost, schedule, and opportunity cost impacts.
• Challenge and lead with the end in mind with business leaders to ensure successful outcomes.
• Invest in learning and understanding the business implications of projects while utilizing experience to steer projects to meet objectives.
• Define and contribute to project management knowledge areas and playbook documentation standards of the Project Management Office (PMO).
• Mentor Project Managers to grow and excel within the organization.
• Evaluate cross-project interdependencies within the portfolio to determine the schedule and resource work sequence for success.
• Participate in portfolio modeling, assessing the implications of changes to projects.
• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs.
• All other duties as assigned

Requirements

• 10+ years of project management experience in healthcare operations and technology or a payer-related field is required.
• Bachelor’s degree is required.
• Experience leading cross-functional technology projects supporting Members, Providers, Call Center staff, and Finance staff is strongly preferred.
• PMP or PMI-ACP certification is strongly preferred.
• Experience leading projects that implement or enhance customer relationship management (CRM) software systems is strongly preferred.

Tech Stack

• PMP

Benefits

• 100% paid Medical for employees/99% for family
• Generous employer Health Savings Account (HSA) contributions
• Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
• 6 weeks of paid parental leave (for both mom and dad)
• Dental
• two plans to choose from
• Vision
• Short-term Disability
• Accident, Critical Illness, Hospital Indemnity
• 401(k) – up to 4% match on ROTH or Traditional contributions
• Generous paid-time off and 11 paid holidays
• Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
• Employee Assistance Program including no cost, in-person mental health visits and employee discounts
• Monetary Anniversary Awards Program
• Monetary Birthday Awards
• Tuition Reimbursement Program