Senior Solution Consulting Manager

Role Overview

• Lead a team of Solution Consultants and Architects providing guidance, mentorship, and performance coaching.
• Align with the sales leadership to develop and execute effective hands-on technical empowerment strategies that are reused globally.
• Drive continuous improvement initiatives within the team by optimizing processes, tools, and resources to enhance efficiency and effectiveness for Pre-Sales members and our Sales colleagues.
• Act as a trusted advisor, providing technical expertise, product knowledge, and solution guidance by helping create reusable assets and workshops that accelerate pipeline and sales growth.
• Understand enterprise customers’ needs and objectives, and design tailored data-driven solutions to address their unique challenges and requirements.
• Empower the team to craft and deliver technical innovation sessions, demonstrations, and reusable artifacts.
• Collaborate with the product management, engineering, and Leadership teams to provide data-driven feedback on product enhancements needed by Genesys customers and prospects, identify market trends, and contribute to product roadmap development.
• Stay up-to-date with industry AI trends, partner ecosystem needs, emerging technologies, and competitor offerings to maintain a competitive edge in the market and ensure Genesys is always viewed as a top-tier solution by our customers.
• Provide the executive team with regular data-driven reporting and analysis on solutions consulting activities, metrics, and performance.
• Provide oversight of activities related to Pre-Sales strategy providing a framework of best practices that can be tailored and leveraged in different regions.

Requirements

• Located in the United States
• Bachelor's degree in a relevant technical field; advanced degree is a plus.
• 5+ years of experience in solutions consulting, technical sales, or related roles.
• Strong understanding of AI, CCaaS, Customer Experience, and Digital domains
• Excellent communication and data-driven storytelling skills, with the ability to convey technical concepts to both technical and non-technical audiences.
• Strategic thinking and problem-solving abilities to architect innovative data-driven solutions for customers.
• Collaborative mindset with the ability to work effectively across sales, product, and engineering teams.
• Project Management skills and hands on experience with Project Management Tools such as Asana.
• Experience with creating Salesforce reports and dashboards.
• Experience with Large Action Models, Generative AI, Salesforce, ServiceNow, and/or AWS
• Results-driven with a focus on achieving and exceeding data-driven sales targets.
• Proficiency in relevant software tools and technologies.

Tech Stack

• AWS
• ServiceNow

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments