Responsible for the administration and support of the organization’s IT systems and infrastructure via the ServiceNow platform
Works within an Agile team, supporting the Product Owner
Gathers user requirements to write stories that effectively and efficiently capture user needs and functionality
Collaborates with stakeholders to understand business needs and provide appropriate solutions
Monitors performance and troubleshoots complex issues
Conducts security and/or other audits and assessments to ensure compliance with organization policies
Provides support to end users and other IT staff by resolving complex hardware, software and system related issues
Maintains detailed documentation of configurations, procedures and changes
Coordinates with other IT teams to ensure coordinated delivery of IT services
Serves as a backup team lead when necessary
Trains users on platform usage

Education: High school diploma required, Technical Training, Certification(s) or degree preferred.
Experience: 5+ years in ServiceNow administration and related IT roles.
Required Skills: Extensive experience in ServiceNow, Business Analysis, and Product Specialization
Proven expertise in multiple ServiceNow modules, such as ITSM, ITOM, ITAM, CSDM and/or CMDB.
Demonstrable experience in Agile/Scrum methodologies
Keen understanding of ITSM principles and ITIL v4 processes
Strong analytical thinking and problem-solving skills
Must be able to use Excel for creating reports.
Experience with on-prem active directory, Azure Active Directory, and Okta.
Must obtain ServiceNow Certified System Administrator (CSA) within 90 days of hire.

Senior System Administrator – ServiceNow

Key skills