Responsible for the management, quality, analysis, and lead of Global CRM system
Provide Recommendations, Action Plans, and Status Updates to Leadership and Key Stakeholders
Manage Key Relationships with Business and Technical Stakeholders
Oversee the day-to-day operations of the production environment, ensuring system stability, performance, reliability & quality
Promote continuous improvement by identifying automation opportunities and process enhancements
Ensure adherence to IT security policies, data privacy regulations, and compliance standards
Collaborate with cross-functional teams to address complex technical challenges

5 years of experience with Microsoft Dynamics 365
Experience in ITLM
Experience with Microsoft Dynamics 365 Platform (Sales Module) highly preferred
Experience with MS Azure Dev Ops (ADO) tool preferred, but not required
Strong Leadership skills and experience leading Teams
Strong Project Management skills in areas related to tracking project plans, managing resources, providing status updates, etc.
Ability to understand both the strategic ('big picture') and tactical perspectives of business problems and technical solutions
Bachelor’s Degree in Digital Technology, Management Information Systems, Computer Science, or a related discipline, or equivalent relevant work experience

Global CRM Sustain & Operations Lead

Key skills