Authoring, editing, and maintaining procedural documentation for the Bank Operation business units
Supporting resources (e.g. job aids, forms, etc.)
Work closely with various members of the Bank Operations business units and support teams to complete analysis on business policies, procedures, job aids, and other resources
Create documentation solutions that support business needs and align with internal document standards, styles, and best practices
Coordinate review and testing of new documents to determine accurate content and appropriate usage of the templates, style guides, and systems
Assist with review of documents for format consistency and ease of understanding
Interface with stakeholders and SMEs to gather appropriate details related to policy, procedure, and job aid requirements
Prepare presentations and/or proposals related to assigned projects

Minimum 3 years experience in Banking
Bachelor’s Degree, ideally in Communication or Business Administration preferred
1-3 years of experience in internal communications or technical writing preferred
Must have a thorough knowledge of general banking products, regulations, and processes
Proficient in Salesforce, Microsoft Office, including Word, Excel, PowerPoint, Visio, and Outlook
Ability to travel to remote sites within the Maryland, Virginia, and DC area and possess a valid Driver’s License

participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program
comprehensive benefits package

Specialist II – Bank Operations Policy & Procedure

Key skills