Manager, Customer Care

Role Overview

• Provide day-to-day supervision of assigned staff
• Lead and manage specific projects or initiatives to drive process improvements
• Develop strategic plans to meet commercial and operations goals
• Work with leadership to develop strategies to enhance client satisfaction

Requirements

• A bachelor’s degree (B.A. or B.S.) is preferred
• 5-10 years of experience in people leadership and/or customer service within healthcare, biotech, or laboratory settings; oncology experience is preferred
• 3+ years of relevant experience as a people leader in a team lead, supervisor, or similar role

Benefits

• competitive compensation and benefits
• committed to fostering an inclusive workforce
• significant career opportunities