Forensics Business Operations Manager

Role Overview

• Supervise and provide performance feedback for a team performing the activities described below
• Provide support with engagement-level administration including client acceptance, Mercury (ERP) & CRM maintenance, conflict checks, engagement economics, billing & invoicing, and other engagement-related activities
• Develop and facilitate negotiation of legal documentation on key engagement-related documents, (e.g., engagement agreement, statement of work, non-disclosure agreement, non-reliance letter, etc.)
• Ensure agreements, engagement proposals, and other engagement-related documents are executed and completed with a high degree of accuracy and timeliness
• Provide proposal and credential support through research and knowledge management
• Ensure all Quality excellence standards and compliance requirements (including document retention consistent with EY policies) are adhered to and be a point of reference concerning Quality for the individuals under your supervision
• Facilitate pipeline management and reporting at both a Partner and sector level
• Work with your BE colleagues and practice partners on strategic efforts such as new automations and improvements to enhance and streamline our engagement administration processes
• Liaise with and train the offshore Engagement Management Services team
• Provide support with staffing and resource allocation and other related staffing activities
• Become an expert and mentor others in several aspects of engagement administration
• Help document best practices as they evolve and participate in training both as a trainer and a participant

Requirements

• A Bachelor's degree required with a preference towards a business concentration or equivalent work experience
• At least 7 years of work experience – experience working with senior professionals preferred
• At least 2-3 years managing teams with similar or analogous responsibilities to the Business Operations team
• Detail-oriented with strong planning skills and consistent follow-through
• Outstanding oral and written communication skills and ability to interact with all levels of an organization
• Comfort driving change management, implementation, and quick adoption of technology
• Ability to adapt quickly to changing priorities and manage time, multiple tasks, and deadlines effectively
• A strong team player with the ability to adapt to changing requirements or deadlines in support of our clients’ goals.
• Experience with standard business tools such as MS Office, Excel, PowerPoint, PowerBI, SharePoint and CRM systems
• A self-starter who possesses the intellectual curiosity to be a problem solver
• A good collaborator who also can work independently when needed
• An analytical, data-driven mindset
• Experience with the business processes of large organizations
• Experience with modern workflow tools

Tech Stack

• ERP

Benefits

• medical and dental coverage
• pension and 401(k) plans
• wide range of paid time off options
• flexible vacation policy
• EY Paid Holidays
• Winter/Summer breaks
• Personal/Family Care