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Customer Engagement Manager – Animal Health at Recruiting.com | JobVerse
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Customer Engagement Manager – Animal Health
Recruiting.com
Remote
Website
LinkedIn
Customer Engagement Manager – Animal Health
United States
Full Time
1 week ago
$74,000 - $105,820 USD
No H1B
Apply Now
Key skills
Leadership
Communication
Collaboration
Sales
About this role
Role Overview
Manage remote Customer Engagement Representatives (CERs)
Deliver high-quality customer experience and drive commercial outcomes
Monitor support quality, productivity, SLA attainment, and sales/experience outcomes
Recruit, hire, onboard, and mentor CERs
Implement inbound and outbound support engagement strategies
Identify customer support and experience gaps and deliver training programs
Drive continuous improvement of the customer experience
Facilitate weekly virtual team meetings
Requirements
5+ years of directly related or relevant experience
2+ years of customer support, customer experience, service-oriented, or people-leadership experience
BS/BA in a related discipline or equivalent related experience
Advanced knowledge of call center leadership
Microsoft Office proficiency
digital communication/collaboration tools proficiency
Benefits
medical, dental, and vision care
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
variety of training programs
professional development resources
opportunities to participate in mentorship programs
employee resource groups
volunteer activities
Apply Now
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