Senior Manager – Infrastructure, Tech & Ops

Role Overview

• Leads all the technical aspects related the following areas within IT: datacenter network, enterprise corporate connectivity, cloud network technologies, wireless LAN infrastructure, DNS, SDN, and SD-WAN technologies.
• Following AVANGRID Standards, defines technological direction of the team.
• Point of escalation for technical items.
• Delivers excellent levels operational stability and reliability to the enterprise network infrastructure.
• Defines operational programs and identify opportunities for improving operational efficiency and reliability as demanded by AVANGRID Corporate applications.
• Defines and executes programs and projects to ensure network infrastructure is correctly life cycled (hardware and software), patched, and maintained.
• Defines and executes road map for future growth based on company needs, company strategy, considering technological evolution and continuous transformation.
• Provides leadership and oversight on all technical aspects of the area, including technical engineering, operational readiness, early adopter and pilot programs, technology transition and transformation; technology adoption; service delivery and service support.
• Defines Obsolescence guidelines & standards, including obsolescence process and exception procedures.
• Manages risk acceptance register/tracker and monitors obsolescence risk mitigation.
• Leads Cloud computing initiatives in AVANGRID. Defines company strategy.
• Provides technical and economical assessment about the best approach to deploy cloud network services.
• Manages a technically strong team, including task prioritization, performance monitoring, task assignment, task status reporting, project work, resources capabilities.
• Retains and develops staff skills through mentoring and guided training.
• Supervises and evaluates technical security capabilities for all technical components managed by the Network engineering team. Security from the design. Champions best practices in a high-volume, dynamic environment.
• Ensures the enterprise has the capability to support new technology and maintain high levels of service.
• Creates a sustainable IT environment to facilitate growth while maintaining required regulatory compliance and end user requirements.

Requirements

• Bachelor's Degree in Computer Science/Security systems or a related field and a minimum of 10 years of relevant experience.
• An equivalent combination of education and experience may be considered.
• Relevant experience includes IT or Technology on any capability.
• Minimum of two years as a Technology Manager, including managerial experience in strategic project execution, strategic planning, risk management, and change management while engaging and influencing various stakeholders at all levels across the company.
• Demonstrated history managing engineering teams covering some of the following technologies: routing, switching, enterprise wireless, telecommunications, VoIP, SIP, enterprise Cisco voice infrastructure, etc.
• Strong history of managing complex efforts with demanding customers.
• Proven experience providing executive reporting level.
• Proven experience in strategic project execution, strategic planning, risk management, and change management while engaging and influencing various stakeholders at all levels across the company.
• Ability to organize, prioritize, and coordinate multiple work activities and meet target deadline.
• Ability to communicate with and influence technical and non-technical customers, colleagues, and vendors.
• Ability to share knowledge and mentor and manage less experienced team members.
• Strong commitment to personnel safety and IT security.
• Travel within the US and to Europe may be required, as needed.

Tech Stack

• Cloud
• DNS
• Switching
• VoIP