Administers and maintains Jira and Jira Service Management projects
Designs, configures, and governs workflows, issue types, request types, fields, screens, permissions, roles, SLAs, integrations, and automations
Establishes and enforces Jira governance standards, best practices, and naming conventions across projects
Partners with business, operations, IT, and support teams to understand requirements
Designs and maintains complex Jira automations to streamline intake, approvals, escalations, notifications, and lifecycle management
Develops and maintains dashboards, filters, and reports to support operational visibility, SLA tracking, and executive reporting
Develops strong working relationships with cross-functional stakeholders to support strategic objectives
Develops and maintains Jira documentation, job aids, and standard operating procedures
Provides advanced Jira support and troubleshooting, partnering with internal support teams and Atlassian vendors as needed

Minimum of 3+ years of hands-on Jira administration experience
Proven experience supporting complex, multi-project Jira environments
Experience designing and supporting intake, approval, and service workflows
Experience working in regulated or SOX-compliant environments preferred
Experience supporting integrations (APIs) and enterprise reporting tools preferred
Deep expertise administering Jira and Jira Service Management in an enterprise environment
Strong understanding of workflow design, automation logic, permissions, and SLA configuration
Ability to manage multiple projects and competing priorities effectively
Excellent interpersonal, communication, and stakeholder management skills
Strong documentation, analytical, and problem-solving capabilities
Solid understanding of agile, ITSM, and service delivery best practices
Bachelor’s degree in Information Systems, Business, Technology, or a related field preferred
Atlassian Jira Administration certification(s) strongly preferred
Agile, ITIL, or project management certifications are a plus.

Competitive Base Salary + Annual Bonus
Generous Paid Time Off and Holidays
Employee Stock Purchase Program – purchase shares at a 15% discount
Employer-matching 401(k) Program + Profit Sharing Program
Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
Tuition Assistance Program
Comprehensive and progressive Medical/Dental/Vision options
Professional Growth And much more!

Jira Administrator

Key skills