Onboarding Manager

Role Overview

• Operationalize Onboarding & Reporting
• Define onboarding governance models and delivery standards
• Establish and manage timelines, milestones, and dependencies in onboarding plan
• Align onboarding plans with customer goals, Value Realization Moment, and Year 1 success criteria
• Coordinate cross-functionally with CS, AEs, Solution Architecture, and Delivery to ensure aligned execution
• Track progress across all active onboardings and maintain end-to-end visibility
• Provide clear, consistent reporting on progress, risks, and blockers to customers and Cutover's leadership
• Identify delivery risks, delays, or misalignment early across customers and Cutover teams
• Drive accountability with customers and Cutover teams to meet onboarding commitments
• Ensure blockers are clearly documented, owned, and resolved
• Lead timely escalations to the appropriate stakeholders when onboarding outcomes are at risk
• Facilitate clear, proactive communication to keep onboarding on track with customers
• Own onboarding policies, playbooks, and standards at Cutover
• Continuously evaluate onboarding performance, effectiveness, and customer outcomes
• Identify recurring gaps or inefficiencies and drive improvement to onboarding processes
• Raise onboarding maturity and consistency across teams

Requirements

• Strong program or project management background
• Experience managing multiple complex, cross-functional implementations
• Proven ability to drive accountability without direct authority
• Comfortable with executive-level communication and escalation
• Process-oriented mindset with a passion for continuous improvement
• Previous tech operations experience.

Benefits

• Share Options as part of our compensation package.
• 20 days of PTO per year + public holidays, and we want you to take all of them!
• 3 volunteer days to use for any charitable/voluntary cause you would like.
• A top-tier private health insurance package.
• 401k contribution plan
• Work from home stipends
• A personal learning and development budget through Learnerbly. You’ll be supported in your quest for knowledge, whatever that looks like to you.
• If you’re thinking of starting or growing your family, then you’ll be in great company
• more than half of our team are parents and we’ve built a globally consistent parental leave approach that we’re proud of.
• Employee Referral Scheme.
• Safeguarding the mental health of our teams is paramount for us. If you’d like to, then you’ll be able to avail yourself of multiple Cutover mental health initiatives, from fully subsidized therapy sessions to subscriptions to leading wellbeing platforms.