Claim Specialists are able to independently and timely manage all aspects of the most complex, high-value claims while exhibiting a detailed knowledge of the claim, a well-reasoned analytical focus and a clear strategy for resolution.
The candidate must share their expertise and contribute to broader claim goals by participating in audits, projects and training initiatives.
Provide proactive communications to customers and business partners in the management and resolution of claims;
Respond to inquiries from customers and provide superior customer service;
Review and analyze multiple complex policies and coverage parts (including general liability, umbrella/excess liability and affirmative pollution coverages);
Write and articulate clear, concise and accurate coverage positions;
Conduct investigations regarding claims and/or lawsuits;
Effectively manage litigation and counsel, inclusive of litigation planning/budgeting, and proactively position claims for resolution;
Develop and persuasively articulate complex coverage, liability and damage assessments;
Provide detailed impactful recommendations to leadership;
Pursue and finalize coverage and liability risk transfer against other liable parties and insurance carriers;
Conduct complex negotiations and articulate coverage/liability positions;
Attend mediations and trials as necessary;
Proactively manage accurate expense, reserve and financial transactions;
Consistently maintain up-to-date claims metrics.

5+ years general liability claim handling experience with environmental or other latent injury claims or claims under affirmative pollution coverages;
Experience in handling affirmative/defensive risk transfer; including additional insured tenders;
Excellent verbal and written communication skills;
Excellent analytical and critical thinking ability;
Ability to present in a roundtable setting with a well-reasoned and analytical evaluation;
Superior customer service skills and active listening skills;
Proven track record of prioritizing and managing multiple responsibilities;
Proven track record of effective negotiations/settlement of high-value general liability claims;
Demonstrated negotiation and conflict resolution skills;
Proficiency with MS Office, especially Word and Excel;
Proficiency handling litigated claims;
Active Property & Casualty State Insurance Adjuster license or ability to obtain licensing within 3 months of hire.

Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

Complex Claims Unit Specialist – Environmental Claims

Key skills