Receive inbound fraud related calls, investigate, evaluate and process accordingly.
Monitor systems to detect possible fraudulent behavior related to card or account usage and deliver great customer experience via inbound and outbound calls with clients.
Track and take action on cases within timeframes based on regulatory guidelines and requirements, entering data into systems to accurately record and keep track of required information.
Efficiently navigate multiple systems and screens to access account details, verify client information, and conduct research to resolve inquiries.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

1+ years of experience in a call center or customer service environment.
Experience analyzing data, identifying trends, and conducting thorough investigations.
High school diploma or equivalent.
Previous remote customer service experience.
Demonstrated stable job tenure of one year or more in each position.
Knowledge of fraud detection systems.
Experience in a customer-facing call center environment, preferably with merchants or financial institutions.
Proven experience using customer service software, CRM systems, and relevant technologies.

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave

Fraud Customer Service Associate

Key skills