Field Account Manager

Role Overview

• Assess client performance using reports and direct observation, identifying opportunities to improve dealership fixed operations.
• Maintain proactive, high-level communication with key stakeholders, including Service/Fixed Ops Directors, Dealer Principals, General Managers, and corporate executives.
• Develop and sustain strong business relationships at both the dealership and corporate levels.
• Promote a culture of continuous improvement in dealership operational processes.
• Educate clients on AutoPoint products, demonstrating their value within dealership operations.
• Analyze and interpret key performance metrics (KPIs) that influence dealership and group business strategies.
• Align AutoPoint’s value proposition with the business objectives of dealerships and ownership groups.
• Conduct regular reviews of marketing product performance with assigned accounts.
• Managing and optimizing paid digital marketing campaigns, including pay-per-click (PPC) advertising, display ads, and social media advertising.
• Recommend strategic marketing program adjustments to enhance client success.
• Share Solera/AutoPoint industry insights to help clients stay competitive.
• Manage customer retention, product adoption, and account growth within assigned territories.
• Address and resolve customer issues, ensuring a positive client experience.
• Oversee the enrollment and review process for retention programs and customized marketing campaigns.
• Gather, prioritize, and communicate customer enhancement requests internally.
• Maintain up-to-date customer records in Salesforce.com, ensuring accurate tracking of interactions.
• Organize and submit internal documentation, including Meeting reports, Dealer and corporate performance goals, Achieved objectives, Future engagement plans, Market research insights.
• Provide constructive feedback to continuously improve service delivery.

Requirements

• Automotive marketing experience required, with a preference for expertise in Fixed Operations Marketing.
• Deep knowledge of sales processes, including account planning and key selling techniques.
• Strong ability to build relationships with key internal and external decision-makers.
• Proficiency in identifying and resolving customer pain points, objections, and business needs.
• Excellent presentation skills, with the ability to clearly communicate value-driven solutions.
• Proven experience in developing strategic business development plans and action-oriented growth strategies.
• Knowledge of Digital Marketing including marketing concepts, tools and techniques, channels such as SEO, SEM, social media, email marketing, content marketing and analytics.
• Ability to analyze performance data and adjust strategies for optimal results.
• Strong public speaking and training facilitation skills.
• Highly developed listening and problem-solving abilities.
• Exceptional multitasking, organizational, and project management skills, ensuring deadlines are met.
• Self-motivated with the ability to work independently in a fast-paced environment.
• Effective team player who thrives in collaborative and dynamic work settings.
• Proficiency in Salesforce.com, Microsoft Word, PowerPoint, Excel, and other business software.
• Willingness and ability to travel up to 50% of the time.

Tech Stack

• SFDC

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Professional development