Senior Sales Operations Representative – Enterprise

Role Overview

• Maximize the productivity of account manager(s) through direct partnership
• Provide operational order management support and handle order escalation
• Interact with external customers to provide order status updates, quotes, and other requests
• Provide operational assistance to account managers and field sales coworkers with quote creation and order processing
• Ensure all government, customer, and seller requirements are followed on orders
• Work closely with Services and Project Management team(s) on large projects
• Responsible for order management coordination on all customer rollouts
• Provide consistent status updates for orders, quotes, or other requests to sales coworkers
• Engage proactively with customers to provide order status updates, quotes or other requests
• Assist with CDW and Partner badged services requests
• Prepare and distribute product configurations and customer quotes
• Promptly process orders via SPS and AS400 systems
• Manage bids entry, amend, and win bids in Bid Router
• Daily maintenance of sales order routers and sales order manager screens
• Train and mentor new and existing coworkers
• Develop good working relationships with internal departments and clients.

Requirements

• 2+ years experience within Operations or Sales
• Associate degree or relevant experience
• Proficient in Microsoft Office applications
• Excellent communication skills, both oral and written using a variety of styles and techniques appropriate to the audience
• Effective interpersonal skills, with ability to flex style based on the audience
• Ability to develop trusted relationships with customers and coworkers
• Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
• Proven ability to proactively collaborate and build relationships, take initiative and creatively problem solve
• Demonstrated ability to deliver exceptional customer interactions
• Demonstrates a high sense of urgency to go above and beyond to provide an extraordinary customer experience
• Proven ability to undertake and successfully complete special projects.

Benefits

• Annual bonus target of $30,000 subject to terms and conditions of plan