Own the development, governance, and ongoing maintenance of technical documentation across InN Pricing and Open Access Pricing, ensuring alignment with product releases, operational workflows, and client (internal and external) needs
Independently synthesize complex technical, product, and operational information from multiple sources to document new or changing product functionality
Write, format, edit, and proofread process, procedural, and technical information for technical and non-technical users
Lead documentation planning and execution in alignment with product roadmaps and release timelines, proactively identifying risks and resolving gaps that could impact delivery or client understanding
Design, maintain, and continuously improve a centralized documentation repository that serves as a source of truth for internal teams and external stakeholders
Collaborate with Marketing department to publish and maintain templates for written documentation including those produced by others (technical specifications, RFP responses, presentations, etc.), driving consistency, usability, and adoption
Make independent decisions regarding documentation structure, standards, and prioritization within established guidelines
Identify documentation gaps and recommend improvements that reduce operational risk, improve product adoption, or enhance client experience
Provide or coordinate special documentation services as required.

BA/BS in Technical Communication or related discipline, or at least 5 years of experience in writing complex documentation for web-based software in the healthcare industry
Proficient in SQL (Select, Joins, CTE, Sub Queries)
Analyze and interact with data in SQL tables
Utilize Excel for data manipulation, analysis, and reporting
Proficiency other Microsoft Office products
Outlook, Word, Excel, PowerPoint, SharePoint, Teams
Strong communication skills, including writing, editing, and presentation skills
Working knowledge of Microsoft Office, Confluence/JIRA, and Adobe products
Experience working in an Agile/Scrum software development environment
Strong analytical skills and ability to operate in a fast-paced environment with evolving project requirements and priorities
Self-starters requiring minimal day-to-day supervision, who has the ability to thrive, without much oversight, in a fast-paced, constantly changing environment
Previous healthcare contract knowledge a plus
Ability to read some programming code to obtain document content a plus
Experience in presenting technical information in a live setting, such as classroom training, presentations, or video conference.

Ability to travel as required meeting team and department goals
A standard work week exists but with the understanding that additional time/effort outside of the usual parameters can/will occur based upon the overall needs of the integration, where deadlines exist and when necessary, due to the needs of the integration team
Ability to sit for extended periods of time

Technical Writer

Key skills