Collaborate with customers, business analysts, and team members to gather and understand business requirements
Independently develop, test, debug, maintain, modify, and install complex software programs using structured programming techniques
Participate in code walkthroughs
Provide on-call rotation support for production systems
Facilitate incident management
Conduct post-incident reviews
Engage in all phases of the full systems lifecycle, from design to implementation, maintenance, and support of applications and systems software
Demonstrate a comprehensive understanding of the information technology environment/infrastructure to resolve complex challenges
Research long-term solutions to recurring problems
Monitor customer data management systems, associated processes, and protocols to effectively solve problems
Develop program specifications, flowcharts, and prepare internal documentation on program development and revisions
Communicate status updates to stakeholders

Bachelor’s degree or foreign equivalent degree in Information Systems, Computer Science, Computer Engineering or a related field, and three (3) years of related work experience.
Must have three (3) years of experience with/in: ServiceNow Development or Administration; Developing and maintaining ServiceNow applications, modules and integrations; Analyzing, writing, and modifying models to support software source code that enables business capabilities; Understanding of the information technology environment or infrastructure; Applying codes using JavaScript, AJAX, Business Rules, SOAP, and REST; Collaborating with stakeholders and product owners to test applications, ensuring they meet business requirements and customer expectations; Applying tools such as Jira Agile and ServiceNow Agile; and Developing user stories within assigned sprint deadlines and ensure deployment with minimal defects.

Developer III

Key skills