Performs patient registration and follow-up on insurance billing and collection activities
Verifies accuracy and completeness of insurance records and claims
Makes collection calls to insurance companies and patients
Reviews remittance advises for rejection and accuracy of payment amounts
Contacts insurance companies regarding posting payments and collection agencies regarding payment reports
Supports customer service unit in answering billing and collection questions
Acts as back-up support for Accounts Receivable staff during peak times

High school diploma or equivalent
2 years of experience in Bookkeeping/Accounting and/or Medical Collection Setting
Not applicable driver’s license required
Skills in Collections Strategies, Communication, Computer Literacy, Confidential Data Handling, Medical Terminology, Office Equipment, Telephone System

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan with 7% starting contributions
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians
4 weeks of caregiver leave to bond with a new child
Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU

Insurance Billing/Collection Assistant II – Emergency Medicine

Key skills