Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
Use professional judgement and escalate customer issues/concerns to management when appropriate.
Participate in on-call rotation.
Promote sales of available products and services, as appropriate.
Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
Perform other duties as assigned, including work on special projects.

High school diploma or GED completed at time of application submission.
One year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications.
Must be bilingual and fluent in Spanish and English.
Must be able to read and translate from English to Spanish.

Bilingual Associate Call Center Representative – Spanish, English

Key skills