Provides moderately complex operational support on current processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.
Validates information for moderately complex and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.
Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
Develops and maintains a understanding of overall moderately complex business functions.
Gathers information for moderately complex processes, analyzes data and trends, identifies root causes, and develops work products.
Reviews, validates, and/or analyzes reports that function as a control to existing processes.
Assists with the documentation of new and revised departmental procedures.
Develops and analyzes additional ad-hoc reports as needed by Management.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree.
4 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
Proficient knowledge of a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.
Knowledge of business operations and systems/business requirements processes.
Knowledge of business analysis tools for ex: MS Visio, MS Excel, Tableau, SQL.

Business Support Analyst – Mid-Level, Audit Services

Key skills