Key skills
ITSMPrismaCommunication
About this role
Role Overview
- Provides first-line technical support to end-users of Epic applications within Prisma Health
- Resolves basic to moderate issues related to Epic functionality, access, and workflows
- Responds to incoming support requests via phone, email, and chat
- Documents support interactions and resolutions in the ITSM system
- Provides guidance and support to end-users on Epic application features and workflows
- Contributes to the development and maintenance of Epic-related knowledge base articles
Requirements
- Bachelor's degree in a technology or healthcare-related field
- One (1) year of experience working with Epic applications preferred
- Experience in a Healthcare customer service role preferred
- Epic Credentialing in application discipline
- preferred
- Ability to participates in training sessions and stay current on Epic updates and releases
- Communication skills
- Customer service skills
- Ability to effectively communicate technical information to non-technical users
- Problem-solving and analytical skills
- Ability to work independently and as part of a team
- Attention to detail and organizational skills
- Proficiency in Microsoft Office Suite
- Working knowledge of electronic health records (EHR) systems preferred
Tech Stack
- ITSM
Benefits
- No specific benefits listed