Key skills
RPASQLBIBusiness IntelligencePower BICommunication
About this role
Role Overview
- Analyze contact center performance data and deliver insights that inform business strategy.
- Drive improvements that enhance customer service operations, efficiency and processes.
- Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.
- Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.
Requirements
- Bachelor's degree.
- 2+ years of experience in data analysis or business intelligence.
- Advanced Microsoft Excel, SQL and Power BI experience.
- Excellent communication, analytical and organizational skills.
- Robotic Process automation (RPA) a plus.
Tech Stack
- RPA
- SQL
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.