Area Loss Prevention Manager

Role Overview

• This key role is responsible for performing store safety, security, and loss prevention audits; reviewing, analyzing, and responding to all loss prevention/operational deficiencies in order to protect the assets of the Company
• Additionally, this position serves as a business partner to travel plaza management in helping to better secure company assets
• Initiate, conduct, and manage internal investigations involving theft, fraud, substance abuse, etc.
• Conduct interviews to bring resolution to a successful close
• Assist the Loss Prevention department in developing and implementing strategies, programs and training to reduce exposure as wells as, safeguard associates, customers, and other company assets
• Execute periodic site visits to perform internal and external threat assessments, training, and investigations
• Establish and nurture a collaborative relationship with Operations and Human Resources to uphold company policies
• Act as a liaison with all local law enforcement officials to ensure appropriate coordination of investigations and/or prosecutions
• Represent the company in court proceedings

Requirements

• Bachelors degree in Criminal Justice, Business, Accounting, or a related field; or equivalent professional experience
• 3-5 years of Loss Prevention or Operations experience within a multi-unit organization
• Strong investigative and interviewing skills; completion of professional interviewing/investigative training such as Wicklander-Zulawski, Reid, or SCAN required
• Wicklander-Zulawski Certification preferred
• Loss Prevention Certification (LPC) preferred
• Demonstrated ability to analyze financial reports and operational data to identify trends, diagnose issues, and resolve internal loss
• Experience conducting Loss Prevention and Operational Audits to assess compliance with organizational policies preferred
• Experience utilizing and, when necessary, installing CCTV and related investigative technologies is desirable
• High level of computer proficiency, including Excel, Outlook, and Word; experience with Power BI preferred
• Excellent verbal and written communication skills with the ability to influence, motivate, and drive organizational change
• Proven team management capabilities, including delegation, issue resolution, coaching, and training
• Ability to interact professionally and effectively with employees, leadership, and the public
• Ability to read, understand, and apply policies, procedures, and written instructions; must be able to communicate clearly and comfortably with customers and internal partners
• Able to work independently, exercise sound judgment, and proactively identify process gaps and opportunities for improvement
• Demonstrated ability to handle confidential information with discretion and professionalism
• Willingness and ability to travel up to 50% of the time
• Spanish language proficiency desirable.

Benefits

• Competitive pay plus 10% bonus
• 401(k) Retirement Savings Plan with a Company match of up to 4%
• Health/Dental/Vision Insurance
• Health Savings Account option
• Company-paid Life Insurance
• Paid Time Off
• Company cell phone
• Employee Assistance Program
• Earned Wage Access
• Education Assistance
• Other Voluntary Benefits
• And an AMAZING team of people to work with!