Conduct on-site inspections and investigate relatively complex commercial and personal lines property claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties.
Handle Field tasks on behalf of telephone adjusters.
Provide a superior quality of customer service to external and internal customers.
Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage.
Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims, while managing costs efficiently and effectively.
Gather factual versions of the circumstances of the claim from insureds, third parties and other stakeholders to determine the circumstances, causes and eligibility of claims.
Assist in the evaluation and negotiation of large losses.
Anticipate recoveries and direct the investigation accordingly.
Actively collaborate with the various related departments in the claims and underwriting departments, as well as outside specialists.
Build relationships and collaborate with different teams including our rely partners, engineers, appraisers, underwriting and legal.
Adhere to company standards and guidelines for file documentation while ensuring sound management of external fees and costs.
Stay in the know about current insurance products and trends in appraisal and investigation techniques and services.

University degree or any combination of training and experience deemed relevant for the role
5 to 7 years experience handling personal and commercial property claims with at least partly acquired experience directly in the field
Demonstrates a passion for customer service with strong written and verbal communication skills
Self-motivated and goal oriented, capable of working in a fast paced and changing environment
Strong aptitude for technology with excellent computer skills
Demonstrates strong problem solving and troubleshooting skills
Valid driver's licence with a good driving record
Can travel on short notice

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more

Senior Field Claims Adjuster, Property

Key skills