Claims Adjuster

Role Overview

• Manage and process claims related to windshield repair and replacement.
• Interact with customers, and repair facilities to ensure a seamless and efficient claims process.
• Process and review windshield repair/replacement claims in a timely and accurate manner.
• Assist customers in understanding their coverage and claims process.
• Coordinate with repair facilities to schedule and track repair appointments.
• Ensure proper documentation and record-keeping for all claims.
• Handle customer inquiries, provide status updates and resolving any concerns or issues.
• Work closely with repair facilities to ensure the quality and timely completion of repairs.
• Monitor claim progress to ensure customer satisfaction and compliance with company policies.
• Resolve disputes or issues related to claims, ensuring a positive experience for all parties involved.
• Locating new repair facilities.
• All other duties as assigned.

Requirements

• High School Diploma or GED
• Bi-lingual, preferred
• Previous experience in claims processing or customer service, preferred
• Knowledge of automotive repair processes and insurance policies is an advantage.