Key Account Executive – Account Management

Role Overview

• Managing a large existing client base while also introducing focused specialty products, analytical platforms and workflow efficiencies to clients.
• Striving for strong customer service with increased growth from customer base.
• Educates, instructs and introduces new testing to assigned and newly generated accounts in an assigned territory.
• Acts as a liaison between the client and the LabCorp operations team in relation to client needs.
• Provides ongoing service and problem resolution to customer base.
• Assists with customer billing issues.
• Ensures customer retention by providing superior customer service.
• Recommends solutions that are client focused and persuasive.
• Provides account management for client’s day to day operations.
• Provides new laboratory tests to assigned customer base.
• Works closely with senior sales representatives to grow customer base.
• Continuously provides educational material to the client base.
• Resolves any customer related issues in a timely manner.
• Meets and exceeds monthly retention and additional sales.

Requirements

• High School Diploma or equivalent
• Proven success in managing customers
• Proficiency in Microsoft Office
• Must reside in Tyler, TX or surrounding areas
• Must have a valid driver's license and clean driving record
• Must be able to travel to cover assigned geographic areas.
• Persuasive verbal and written communication skills
• Superior customer service skills with the ability to build trust-based relationships
• Ability to deliver results in a fast-paced, competitive market
• Self-motivated
• Excellent time management and organizational skills
• Bachelor's degree (preferred)
• Proven success in sales & client renewals (preferred)
• At least 3 years' experience in Account Management, Client Success role or client facing (preferred)
• Current or previous clinical laboratory or diagnostics sales experience (preferred)
• Understanding of physician office workflow and service expectation (preferred)

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.