Provide Level 2–3 application support for systems developed in .NET (C#, ASP.NET, services/APIs)
Diagnose, reproduce, and resolve complex incidents in collaboration with operations, infrastructure, and business teams
Analyze code and propose and apply fixes, improvements, and optimizations
Participate in handling requests, tracking recurring issues, and maintaining technical documentation
Contribute to service stability, observability, and performance (logging, monitoring, SQL optimization, etc.)
Collaborate with developers, analysts, and architects to support releases and ensure smooth transitions to production/operations
Participate in continuous improvement of support processes, including automation, standardization, and reducing resolution time
Work with the team on design, development, configuration, or solution integration while adhering to a 'just enough — just in time' approach
Initiate and lead discussions on design choices in alignment with company best practices, norms, and standards

Minimum 7 years of experience in information technology
Strong experience with: C#, VB.NET, WCF, WPF, ASP.NET, SpecFlow, Visual Studio
Experience with Java, Maven, IntelliJ, Spring Boot, JPA/Hibernate, JUnit
SQL Server / MS-SQL and MongoDB
TFS and Git
Knowledge of Agile and DevOps principles (Scrum/Lean)
Familiarity with cloud environments, containers, and virtualization tools (Azure DevOps, Docker, Kubernetes)
Knowledge of design and architectural patterns and decomposition practices
Knowledge of Domain-Driven Design (DDD) required
Knowledge of the insurance and financial services industry (an asset)
Fluent in French and advanced proficiency in English

Senior .NET Support Developer

Key skills