Licensing & Permitting Regulatory Compliance Specialist

Role Overview

• Manage all new applications, renewals, amendments, transfers, and closures with local, county, state, and federal agencies.
• Conduct jurisdictional research to identify the necessary licenses and permits for each center type.
• Maintain centralized tracking of all regulatory obligations, ensuring clear visibility of deadlines.
• Ensure all filings and submissions are completed 100% on time.
• Retain and organize applications, approvals, and correspondence in approved systems to maintain audit readiness.
• Maintain regulatory records in accordance with the Company’s Record Retention & Destruction Policy.
• Monitor statutory and regulatory changes affecting pet care and veterinary operations.
• Keep a regulatory change log and assess the impact across the portfolio.
• Identify compliance gaps, risks of lapses, and potential agency enforcement exposure.
• Promptly escalate material risks, Notices of Violation, or enforcement concerns to Legal and Compliance leadership.
• Classify licensing obligations by risk tier to prioritize high-impact requirements.
• Track inspection schedules, outcomes, citations, and corrective action deadlines.
• Maintain a centralized repository of inspection reports and agency correspondence.
• Coordinate with Operations, Safety, and Facilities to ensure timely completion of corrective actions.
• Manage incoming field support tickets related to licensing and regulatory compliance.
• Communicate clearly, professionally, and decisively with operational stakeholders.
• Exhibit exceptional organizational discipline and control over deadlines.

Requirements

• 3–5+ years of experience in regulatory licensing, permitting, compliance management, or related research/administrative/regulatory functions.
• Experience or proven ability to manage multi-jurisdictional licensing across city, county, state, and federal agencies.
• Proven track record of meeting strict filing deadlines with zero preventable lapses and being accountable.
• Strong documentation and workflow standardization experience.
• Experience tracking inspections, corrective actions, and agency correspondence.
• Ability to conduct sustained regulatory research and interpret statutory requirements.
• Advanced proficiency in Microsoft 365 (Excel, SharePoint, Outlook, Teams).
• Experience using compliance tracking or workflow management systems (e.g., Agilence or similar platforms).
• Experience working cross-functionally with Operations, Facilities, Legal, and Finance stakeholders.

Benefits

• Health, vision, dental, long & short-term disability, and Life insurance
• A Startup mentality company with stable funding
• 401k match
• Pet Care discounts
• Flexible Time Off