Following up on outstanding invoices and working with clients to secure timely payments.
Generating and merging of Ageing report.
Analyzing the ageing ledger and identifying the collectable items.
Setting self-targets for the amounts to be collected in a month/quarter.
Following up with customers on overdue payment over e-mails and phone.
Diligently uploading invoices on customer portals like Ariba, Tungsten IBM WOI etc.
Initiating termination (Dunning) of the customer services in case of non-payment.
Working closely to un-posted cash sitting in the bank.
Clearing the un-applied cash posted on account by contacting customer and securing the Remittance advise.
Cash forecasting, predicting the collectable cash in a month/quarter by analyzing the trend of the customer’s payment history and agreed credit terms.
Credit Analysis of customer’s credit worthiness, analyzing the Financial Statements through different tools in order to fulfill the orders placed by the customer.
Cash applications & DSO Calculations.
Resolving customer queries.
Raising Credit Memo’s in case of any adjustments or tax issues.
Raising Debit Memo’s in case of closing any open credit.
Processing refund requests by creating payment packet and sending to AP.
Processing Performa invoices as in when requested.
Working closely with Tax team to resolve US sales tax related issues.
Updating contact details in database.
Working on adhoc reports assigned by the management.

Overall experience of at least two-three years in AR Collections for US Customers.
Working knowledge of Oracle NetSuite will be an added advantage.
Good in oral and written communication skills.

Executive, Collections

Key skills