C2C Collections Process Expert

Role Overview

• Managing complex O2C cases: billing corrections, unapplied cash, short‑pays, disputes, high‑risk overdue items;
• Performing detailed account reconciliations and ensuring accuracy of customer financial data;
• Analyzing recurring issues and recommending corrective or preventive actions;
• Delivering O2C training, onboarding sessions, and knowledge‑sharing workshops;
• Supporting audits, control checks, and compliance requirements;
• Collaborating with Sales, Finance, Customer Service, and Logistics to resolve cross‑functional issues;
• Identifying improvement, automation, or standardization opportunities and influencing implementation.

Requirements

• 3–12 months of experience in Collections/O2C;
• English and Italian – B2 (other languages are a plus);
• Strong analytical and problem‑solving skills;
• Excellent communication and stakeholder‑management abilities;
• Continuous improvement mindset and ability to document standardized processes;
• Excel advanced/medium knowledge is a plus.

Benefits

• Flexible and dynamic work environment involving teams spread across different global locations;
• Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society;
• You will have access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
• Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).