Commercial Roofing Service Manager

Role Overview

• Manage daily service department operations to ensure efficiency, quality, and safety.
• Oversee scheduling, dispatching, and coordination of service technicians and jobs.
• Lead, coach, and develop service technicians to drive performance and professional growth.
• Ensure compliance with company policies, safety standards, and industry best practices.
• Act as a primary point of contact for customers regarding service requests, estimates, and updates.
• Maintain proactive, professional communication to ensure a high level of customer satisfaction.
• Address service-related issues and resolve concerns promptly and effectively.
• Coordinate with suppliers, vendors, and internal teams to maintain efficient job flow.
• Track service department budgets, performance metrics, and profitability.
• Review service reports, scopes of work, and job documentation for accuracy.
• Identify opportunities for process improvement and implement best practices to improve efficiency and margins.

Requirements

• Experience in roofing, construction, estimating, or a related service-based industry.
• Proven leadership and team management experience.
• Strong communication, organization, and customer-service skills.
• Ability to read and interpret roofing reports, scopes of work, and service documentation.
• Proficiency with scheduling software, CRM systems, and standard office tools.
• Strong problem-solving skills and sound decision-making ability.

Benefits

• Competitive salary of based on experience.
• Company vehicle or vehicle allowance.
• Medical, Dental, and Vision insurance.
• 401(k) plan with company contribution.
• Paid Holidays and Paid Time Off (PTO).
• Career development and advancement opportunities.
• Supportive, team-oriented work environment.