Key skills
ERP
About this role
Role Overview
- Leads a team of onsite support personnel located at a customer location.
- Independently responsible for executing overall customer program deliverables.
- Personally exhibits, recruits and coaches associates consistent with Core Behaviors.
- Responsible for promoting a culture of safety.
- Reviews, understands and executes KPI’s; analyzes root cause, maps out and implements customer-specific improvement plans.
- Represents BlackHawk, acting as a liaison with suppliers and customers.
- Assists in identifying and implementing cost reduction projects.
- Analyzes use and transaction data defining application needs.
- Leads the effort to implement price increases with customer.
- Responds and resolves everyday customer requests and recommends action plans to mitigate issues as they arise.
- Attends Rolling Action Item List (RAIL) meetings representing BlackHawk.
- Maintains Tool Crib, enters customer orders and quotes, maintains shipping and receiving, performs cycle count and inventory review, and performs vending, stocking, and maintenance, when applicable.
- Responsible for interviewing, hiring, training, and developing team members.
- Manages workflow and gives direction and support to direct reports.
- Manages scheduling, time card approvals, initiating overtime as needed, and PTO requests to ensure that the customer has adequate onsite support while protecting the financial resources of BHID.
Requirements
- High School diploma or GED required
- Bachelor’s degree in a related field preferred
- 5 plus years of experience in a similar position required
- Advanced knowledge of ERP system
- Advanced knowledge of supporting software systems
- Advanced knowledge of hardware devices, vending machines
- Industrial solid product knowledge, competent, MRO and industrial tooling
- Strong problem-solving skills
- Ability to communicate at all levels in person and email.
Tech Stack
- ERP
Benefits
- Health Insurance BCBS of OK HDHP HSA with Employer match (must meet criteria)
- Dental and Vision Insurance
- 401K Plan and Company Match
- FSA (Full FSA, Limited FSA, and Dependent FSA)
- Company paid Long Term and Short-Term Disability
- Company paid basic Life Insurance and AD&D/ Supplemental life and AD&D/Dependent life
- Ancillary Critical Illness Insurance (Wellness Rider Included)
- Ancillary Accident Insurance (Wellness Rider Included)
- Ancillary Hospital Indemnity
- Employee Assistance Program (EAP) – Includes concierge services and travel assistance.
- Paid Time Off
- Holiday Paid Time Off
- Gym Reimbursement
- Quarterly Wellness challenge with a chance to will money or prizes
- Tuition Reimbursement – after 1 year of employment