Be responsible for field resource deployment planning and execution to meet customer and business metrics
Interface with the customer service managers on issues escalation
Develop long range forecast for region resource needs
Develop and execute short and long-range resource plans based on resource forecasts and region business commitments including recruitment, skills reviews, and resource development through advance level training
Develop specialized knowledge in their discipline. Serves as best practice/quality resource
Have awareness of latest technical developments in own area, and contribute towards strategy and policy development, and ensure delivery within area of responsibility
Use judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering
Acts as a resource for colleagues with less experience
May lead small projects with moderate risks and resource requirements
Requirements
Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Services & Resource Management)
Minimum of 5 years of significant experience in the Services & Resource Management
Strong oral and written communication skills
Strong interpersonal and leadership skills
Demonstrated ability to analyze and resolve problems
Demonstrated ability to lead programs / projects
Ability to document, plan, market, and execute programs
Established project management skills
Must be willing and able to travel 50%
Benefits
medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants