Senior Services Manager – Contract Performance Management

Role Overview

• Serve as a local liaison between internal/external organizations and your assigned customer(s)
• Own the customer relationship and contribute to the overall business strategy and growth
• Develop and own site customer communication plan, coordinate and facilitate regular GE Vernova/Customer meetings reviewing open items, action plans, and review existing and new GE Vernova products/services that could provide value for the customer
• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing mutual benefits
• Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable
• Be responsible for managing the Outage planning and execution process and processing of Change Orders
• Be responsible for customer invoicing, collections, and support GE Vernova internal financial operating metrics
• Act as the Customer Advocate within the GE Vernova organization
• Provide leadership in owning and driving all emergent/forced outage matters to resolution
• Manage safe outage planning and execution mindful of our GE Vernova "Life Saving Rules"
• Accountable for the wing-to-wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure
• Responsible for contract performance related activities, typically tied to a customer site
• Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests
• Assure timely resolution of issues and keep the customer advised of the progress of the project and negotiate changes and variations and solutions to any issue arising
• Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract

Requirements

• Bachelor’s Degree from an accredited University or College (associate's degree with 7 years of experience in the power generation industry)
• Minimum of 5 years of knowledge and experience within the power plant field services and/or Outage Management within the Power/Energy Industry

Benefits

• medical, dental, vision, and prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan
• tax-advantaged 401(k) savings opportunity with company matching contributions
• company retirement contributions
• access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off