Key skills
SQLLeadershipMentoringCommunication
About this role
Role Overview
- Conduct detailed analyses of service processes
- Identify areas for improvement and develop service plans
- Collaborate with cross-functional teams to address service issues
- Perform root cause analysis and implement corrective actions
- Train and mentor junior staff
- Monitor and improve service levels, availability, and performance across shop and field operations
- Lead service improvement plans and corrective actions
- Support service operations through standard work, procedures, and guidance
- Conduct regular service reviews and provide recommendations to leadership
- Manage incident tickets and act as an escalation point for complex service issues
- Lead post-incident and post-change reviews
- Design, deliver, and improve training programs for technicians
- Coach, mentor, and guide technicians in troubleshooting and maintenance
Requirements
- High school diploma or GED required
- Associate’s Degree in Diesel Technology or Heavy Equipment Repair preferred; OR a bachelor’s degree in Electrical/Mechanical Engineering or a related field with a minimum of 4 years of relevant experience; OR equivalent practical experience demonstrating strong technical foundations
- 5–10+ years of progressive, hands-on experience in heavy-duty diesel repair
- Minimum 3–5 years of experience as a technical trainer or instructor within a shop, fleet, dealership, or OEM environment
- Advanced hands-on proficiency working with complex mechanical, electrical, diesel, and multi‑system equipment
- Experience developing and delivering structured technical training programs across classroom, hands‑on, and virtual formats (preferred)
- Proven ability to create technical content including SOPs, training materials, guides, and assessments (preferred)
- Strong diagnostic capabilities, including emissions, aftertreatment, and advanced electrical systems (certifications preferred)
- Proven ability to serve as a technical escalation point for complex, high‑risk, or critical service issues
- In-depth knowledge of safety regulations, hazard mitigation, and compliance standards (e.g., DOT, FMCSA, and industry guidelines)
- Experience conducting safety training sessions, audits, inspections, and quality reviews
- Strong analytical abilities with experience using data tools (e.g., Excel, SQL)
- Ability to interpret service data, field trends, and customer insights to drive continuous improvement
- Experience with inventory management systems and the ability to develop and implement inventory optimization strategies
- Strong problem‑solving skills and attention to detail
- Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, actionable guidance
- Strong coaching and mentoring capabilities to support onboarding, skill development, and performance improvement (preferred)
Tech Stack
- SQL
Benefits
- Paid Volunteer Program
- Employee Resource Groups (ERG)