Bilingual Customer Service Representative

Role Overview

• Enter customer orders for auto glass parts and process customer returns
• Process daily cash, credit cards, and check deposits with accurate data entry
• Assist with inventory
• interacting with operation warehouse inventory control
• Interact with customers via telephone and in-person providing information and assistance
• Manage customer accounts with discretion and escalate customer concerns as needed
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution
• Keep records of customer interactions, process customer accounts and file documents
• Manage large amounts of incoming phone calls
• Develop working knowledge of the evolving products and services to better serve customers

Requirements

• Bilingual (Spanish/English)
• Professional demeanor with superior telephone and people skills
• Able to communicate clearly
• Must be organized and able to multi-task
• General knowledge of Microsoft products
• Type 30 wpm (preferred)
• Ability to work collaboratively in a team environment
• Excellent at resolving customer conflict
• Willing to learn and follow directives
• Exhibit patience and attentiveness
• Exceptional time management skills with impeccable follow through
• Technologically proficient

Benefits

• Competitive hourly pay
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holiday pay
• On-the-job training and advancement opportunities
• Stable, Monday–Friday schedule with limited weekend hours