Oversee the delivery of service offerings to ensure high-quality customer experiences and satisfaction.
Develop and implement service strategies to drive business growth and improve service efficiency.
Manage budgets, resources, and logistics to optimize service delivery.
Lead service improvement initiatives to enhance service quality and reduce costs.
Ensure compliance with industry regulations and company policies in service operations.
Collaborate with other departments to align service offerings with business objectives.
Develop, update and monitor key performance indicators (KPIs) to assess service effectiveness.
Foster a culture of continuous improvement and service excellence within the team while mentoring and developing culture carrying leaders.
Represent the services function at executive meetings, providing insights and updates.
Build and maintain strong relationships with clients, partners, and stakeholders.

Completed Bachelor's Degree in a related field, or relevant work experience required
Completed Master’s Degree in a related field, or relevant work experience preferred
10+ years of experience with technology services
10+ years of experience in a management position required
Ability to travel to SHI, Partner, and Customer Events
Ability to travel 25%.

Health, wellness, and financial benefits to offer peace of mind to you and your family.
Continuous professional growth and leadership opportunities.
World-class facilities and the technology you need to thrive – in our offices or yours.

Vice President – IT & Cloud Services

Key skills