Director, Enterprise Operations

Role Overview

• Maintain standardized operating procedures regarding operations and processes all supporting SOP’s “The TransForce Way”
• Identify operational gaps, inefficiencies, and opportunities for improvement, sharing best practice across the regions
• Partner with SVP and regional leaders to ensure consistent execution and adoption
• Lead, manage and evaluate the tools, processes, policies, and programs to ensure continuous productivity and effectiveness
• Create reports and presentations for leadership and management
• Collaborate with regional leaders and teams to develop and execute management disciplines and processes (weekly/quarterly forecast, pipeline analysis and development, account planning, account assignments, quota/budget allocation)
• Manage operational KPIs, dashboards, and commission payouts
• Use data and insight to monitor trends, identify risks, and recommend corrective actions
• Ensure alignment between performance metrics and business objectives
• Partner with HR and Finance to design, document, implement and process compensation & incentive plans
• Manage multiple operational projects simultaneously
• Coordinate stakeholders across Sales, Operations, Recruiting, Payroll, and IT
• Support change management through communication, training, and job aids
• Ensure improvements are sustained post-implementation
• Partner with the VP, Operations and Performance and leadership on all issues and challenges impacting the success of the team
• Focus on creating Data Governance policies to result in continuous data cleansing, enrichment and augmentation that results in increased data accuracy and confidence.
• Manage data cleansing to support pre and post Fiscal Year Planning.

Requirements

• 8–12+ years of progressive experience in enterprise operations, sales operations, revenue operations, or business operations within a complex B2B environment
• 3–5+ years in a leadership role, managing teams and influencing senior stakeholders
• Demonstrated experience standardizing and scaling operating procedures across multiple regions or business units
• Proven ability to identify operational gaps, drive process improvement, and ensure consistent execution at scale
• Hands-on experience owning and managing KPI’s, dashboards, forecasting
• Familiar with aligning performance measurement to business objectives
• Strong track record using data and analytics to identify trends, risks, and corrective actions
• Background in Staffing, Recruiting, Transportation, Logistics is a plus
• Experience with commission and compensation plans tied to performance lead
• Direct responsibility for data quality, governance, and integrity, including ongoing data cleansing and compliance
• Demonstrated experience working within cloud-based productivity and collaboration tools, BI platforms, Applicant Tracking Systems, Front office systems, such as Bullhorn, Sigma, Tenstreet, Hubspot, etc.
• Experience driving adoption, governance, and optimization of operational systems and tools
• Proven ability to manage multiple cross-functional projects simultaneously
• Experience coordinating stakeholders across Sales, Operations, Recruiting, Payroll, Finance, and IT
• Exceptional analytical skills with strong attention to detail
• Outstanding written, verbal, and presentation skills, including executive-level communication
• Ability to work independently with high accountability, while also excelling in cross-functional collaboration
• Proven success operating in a fast-paced, ambiguous, and evolving environment
• Demonstrated integrity, ethical judgment, and alignment with company values.

Tech Stack

• Cloud

Benefits

• Equal Employment Opportunity Policy
• Americans with Disabilities Act