Project Manager

Role Overview

• Plan and lead implementation/migration projects for city/county/state government clients.
• Create detailed project plans and associated artifacts including project schedule, risk/issues log, status reports, meeting agendas, statement of work, etc.
• Develop and maintain dashboards and reports to provide real-time project insights to stakeholders.
• Facilitate customer meetings and activities as needed, including discovery sessions, joint working sessions, user testing, regular status updates, executive steering committee meetings, etc.
• Monitor internal resources for capacity and budget utilization and accurately forecast project revenues and expenses.
• Partner with internal teams and customers to understand business and technical requirements.
• Manage development and configuration work, assuring alignment with project objectives and timelines.
• Track tasks and their percentage completion, assign and monitor work, and report on both completed and outstanding tasks.
• Coordinate quality assurance (QA) testing to ensure that the software will function properly in the customer’s environment.
• Perform basic diagnostics and troubleshooting for payments software applications.
• Assist in training end users on the software to ensure their ability to use the software.
• Coordinate customer user acceptance testing (UAT) and go live support.
• Identify project risks and issues in a timely manner; assess and communicate necessary actions to ensure minimal impact to project health, schedule, and scope.
• Collaborate with customers and developers to help configure, install, test, and monitor computer programs and systems to address customer issues.
• Communicate effectively and professionally with customers, including executive-level customer contacts.
• Deliver an exceptional customer experience.
• Manage multiple implementations, while maintaining on-time deliverables.
• Other duties may be assigned, as necessary.

Requirements

• Bachelor’s degree and 2+ years of experience managing projects and delivering successful outcomes for project stakeholders.
• Ability to communicate technical information to both technical and non-technical customers.
• Strong technical aptitude with an interest in troubleshooting technical issues.
• Ability to work both in a team setting and independently.
• Excellent communication skills, both written and oral.
• Strong risk/issue assessment and mitigation skills.
• Excellent time management skills.
• Strong interpersonal, team-building skills.
• Comfortable gathering information from business users.
• Ability to work remotely within east coast hours and travel frequently, up to 50%.
• Ability to complete Criminal Justice Information Services (CJIS) training and pass a secondary FBI Level background check.
• Preferred, but not required: Experience in state/county court system.
• Experience with court case management systems.
• PMP Certification.
• Experience with Jira and Smartsheet.
• Basic understanding of Windows development techniques and Microsoft development tools/environments.
• Basic understanding of SQL Server.

Tech Stack

• PMP
• SQL

Benefits

• A dynamic and supportive work environment in a mission driven organization
• Competitive salary and benefits package, including health, dental, vision insurance
• Unlimited PTO (paid time off)
• HSA and FSA options
• 401(k) plan with matching contributions
• Paid parental leave
• ABLE matching contributions for the disability community
• Employer paid short term and long-term disability insurance and group term life insurance
• Financial and legal assistance through our EAP (Employee Assistance Program)
• Opportunities for professional development and career advancement
• The chance to make a significant impact on the delivery of government services and the lives of citizens.