About this role
Role Overview
- Efficiently manage a high volume of inbound calls in a fast-paced environment.
- Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
- Assist cardholders with inquiries regarding transactions and account statuses.
- Listen actively to understand customer needs and offer clear, accurate information.
- Process transactions efficiently via web-based applications and handle research requests with precision.
- Maintain in-depth knowledge of company and client programs, policies, and technology.
- Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
- Support team operations during peak times or absences to help maintain seamless service.
Requirements
- Must be at least 18 years old and possess a High School Diploma or equivalent.
- Must have 6 months of Customer Service, Call Center or Dispatch experience.
- Proficient in English.
- Complete a background check, credit check, and security fingerprinting.
- Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
- Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
- Equipment: The company will provide all necessary computer equipment.
- Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 20 Mbps download.
- Reside in Puerto Rico with legal authorization to work permanently in the United States.
Benefits
- Work From Home
- Full-Time Employment: Reliable schedule and stability.
- Competitive Pay: $11/hour starting on day one.
- Shift differential: $1.10 extra per hour if working Monday-Friday between 6:00PM to 6:00AM.
- Weekend Shift Differential: $1.00 extra per hour if working on Saturdays and Sundays.
- Paid Training: Get the training you need to excel.
- Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
- Career Growth: Opportunities to advance your career in a supportive, innovative environment.
- Full Benefits: Comprehensive benefit options and a great work environment that values your success.