Scheduling & Patient Coordination
Manage appointment calendars and confirm patient appointments.
Respond to patient inquiries via phone and email with professionalism and empathy.
Assign appointments from intake forms and manage waitlists.
Coordinate telehealth appointments and handle appointment rescheduling.
Ensure all required documentation is complete and credit card details are on file.
Provide virtual assistance to patients, including directions, updates, and basic support.
Patient Records & Communication
Maintain and update electronic medical records.
Send treatment plans, exercise instructions, and follow-up communications.
Manage document preparation, email routing, and general correspondence.
Contact patients post-session to gather feedback or provide updates.
Administrative & Insurance Support
Verify insurance coverage and update patient files accordingly.
Obtain pre-authorizations and explain benefits to patients.
Liaise with insurance companies to resolve claims and clarify coverage.
Assist patients with insurance-related questions.
Support billing processes by maintaining documentation and tracking systems.
Prepare reports, support internal teams during high-volume periods, and help ensure compliance with HIPAA and industry standards.

Experience in a medical office, mental health practice, or similar healthcare environment.
Experience with scheduling systems, billing workflows, and telehealth coordination.
Strong understanding of insurance verification, claims submission, and payment posting.
High-level communication skills, both written and verbal.
Proficient in tools such as Valant (EHR), Waystar (clearinghouse), Outlook, Excel, and other scheduling and insurance portals.
Strong organizational skills and the ability to manage multiple tasks remotely.
HIPAA awareness and commitment to patient confidentiality.

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

Medical Virtual Assistant

Key skills