Medical Virtual Assistant

Role Overview

• Confirm patient appointments and manage scheduling
• Handle patient inquiries via phone and email, providing accurate information and assistance
• Maintain patient records and ensure data accuracy and completeness
• Greet patients warmly and provide directions within the facility
• Ensure patient privacy and confidentiality at all times
• Follow up with patients post-session to ensure satisfaction and address any concerns
• Manage referrals from other healthcare providers and coordinate appointments
• Send personalized communications to patients as needed
• Verify patient insurance coverage and benefits
• Obtain pre-authorizations for medical procedures from insurance providers
• Update patient files with current insurance information and explain insurance benefits to patients
• Liaise with insurance companies to clarify coverage details and resolve issues
• Respond promptly to patient inquiries regarding insurance and billing
• Maintain electronic medical records (EMR) accurately and securely
• Answer calls and assist patients virtually with professionalism and empathy
• Perform data entry tasks and generate basic reports as required
• Assist with filing, equipment maintenance, and other administrative duties as assigned

Requirements

• Proven experience as a Medical Virtual Assistant or similar role in a healthcare setting
• Knowledge of medical terminology, insurance procedures, and patient care protocols
• Experience with A2C Medical, FormDr, Availity, and Dropbox preferred
• Strong communication skills, both verbal and written
• Excellent organizational and multitasking abilities with attention to detail
• Ability to maintain patient confidentiality and adhere to HIPAA regulations
• Proficiency in using electronic medical records (EMR) systems and other relevant software
• Compassionate demeanor with a commitment to patient-centered care
• Flexibility to adapt to changing priorities and a dynamic work environment

Benefits

• Competitive salary commensurate with experience
• Opportunities for professional development and growth
• Work in a dynamic and supportive team environment
• Make a meaningful impact by helping to build and strengthen families in the Philippines