Key skills
CommunicationCollaboration
About this role
Role Overview
- Ongoing service delivery to support client requirements and needs
- Serve as first level system support for each assigned client
- Perform ongoing audits and file reviews, ensuring data and results accuracy
- Manage daily/weekly/annual incoming and outgoing file processing
- Execute research and analysis to resolve participant cases
- Execute client specific reporting
- Support ACA processing
- Perform testing to support bswift system releases
- Review release documentation for understanding
- Execute processes as outlined in the Admin Guide
- Perform system configuration and testing to meet client requirements for projects and annual enrollment
- Provide timely responses to client inquiries through research and analysis
- Billing tasks, which include: generating invoices, posting payments and reconciling receivables
Requirements
- Advanced proficiency in MS Excel, working knowledge of MS Office products
- Extensive experience with databases, as well as data interpretation and data manipulation
- Ability to think outside the box
- Strong problem-solving skills
- Communication skills to convey updates and engage with client contacts and internal teammates
- Experience in benefits administration system technology, payroll, HRIS or related software.
Benefits
- Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
- Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
- Remote first, Office friendly environment! No time to commute? No problem!
- Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
- Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
- Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
- Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.