Hire, train, and schedule moderators.
Approve moderator time sheets.
Provide feedback and coaching to moderators.
Perform schedule changes or backfill positions if moderators are unavailable.
Create Zoom links and LMS sessions for upcoming meetings and webinars.
Assist with changes to Zoom links and LMS sessions.
Pull Zoom reports to verify completion.
Process and edit pre
and post-event recordings.
Provide quality assurance for courses to ensure successful execution.
Manage classrooms, including day-of-event support.
Collaborate with the instruction team to resolve classroom-related issues.
Act as a liaison with Customer Service for classroom schedule activations, student enrollments, and completions.

Proven experience in managing livestream operations and platforms like Zoom, Vimeo, or Notified.
Strong leadership skills for training, supervising, and coaching teams.
Technical proficiency in setting up, installing, and testing audiovisual equipment.
Excellent organizational abilities to handle scheduling, reporting, and quality assurance.
Effective collaboration and communication skills to liaise with instructors, moderators, and customer service teams.
Commitment to process improvement and tracking success metrics in a fast-paced environment.

Livestream Operations Specialist

Key skills