Key skills
Glue
About this role
Role Overview
- Manages the client facing Help Desk to ensure that we deliver exceptional and timely support to all end users.
Requirements
- High School Diploma (College degree preferred)
- 5+ years working for an MSP
- 3+ years managing a support team
- ITIL v4 certification preferred
- Experience with Connectwise Manage, NinjaOne, IT Glue, and Auvik preferred
Benefits
- Interfaces
- Reports to the Support Services Manager
- Communicate with internal teams, outside vendors, & clients as needed
- Expectations
- All communications will be timely and conducted with business standards
- Work with Support Services Manager to ensure that all support processes are consistent and followed by all.
- Metrics will be determined