Own and manage relationships with clients and stakeholders
Lead client meetings, status updates, and ongoing reporting
Ensure work is on track, in scope, and aligned with client goals
Monitor performance, surface insights, and partner with specialists to guide strategy
Provide education and help clients understand SEO, PPC, and digital marketing fundamentals
Proactively identify challenges or opportunities before clients do
Maintain a minimum retention rate of 95% and NPS scores of 8+

2+ years in account management, client success, or customer-facing roles
1+ year working inside a digital marketing agency (SEO/PPC experience required)
Strong working knowledge of:
Google Analytics (GA4)
Google Ads reporting
Meta Business Manager reporting
Ability to pull, analyze, and interpret own performance reports and KPIs
Comfort discussing strategy, KPIs, and digital performance with clarity and confidence
Solid understanding of SEO and Paid Media
Familiarity with Webflow, WordPress, and/or Shopify
Experience in Home Services (HVAC, plumbing, remodeling, etc.) is a plus
Strong communicator with clear, confident writing and speaking skills
Exceptionally organized and able to manage multiple clients and priorities
Self-directed, resourceful, and proactive in a fast-paced environment
Agency: 3 years (Required)
Customer Service/Account Management: 2 years (Preferred)

Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
Payments: All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.

Digital Marketing Account Manager

Key skills